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You are a technical support specialist for your company.
The Company's sales staff are issued a company laptop to use when interfacing with Microsoft Dynamics 365. They need to integrate their smart phones with Microsoft Dynamics 365 as well. Many of their phones, however, do not have a supported web browser.
What should you suggest to meet this sales staffs need?
A.Advise them to run the Microsoft Dynamics 365 web app on their phones.
B.Advise them to use the web client to access Microsoft Dynamics 365 from their phones.
C.Advise them to download the Microsoft Dynamics 365 App from the Office 365 Admin portal.
D.Advise them to download the Microsoft Dynamics 365 App from their phone's store.
You are a sales professional for an insurance company.You have been working with a potential customer who was identified in Microsoft Dynamics 365 as an Opportunity. That customer has just signed a coverage agreement.How should you now modify the status of the designated Opportunity record?
A. close the opportunity as Lost
B. delete the opportunity record, and create a customer record
C. close the opportunity as Won
D. delete the opportunity record, and create a contact record
You are a sales professional for a medium-sized firm.
You are entering information into Microsoft Dynamics you organized at a trade show.
What type of record should you create for each card?
You are a sales professional for a medium-sized firm. You are entering information into Microsoft Dynamics you organized at a trade show.What type of record should you create for each card?
You are working with an organization that uses Microsoft Dynamics 365 and Microsoft Office 365. The organization communicates with their customers primarily via email.
The organization is struggling with getting emails tracked in Dynamics 365 on the right records, and emails are often not tracked at all.
Which feature should you recommend implementing to get visibility of untracked emails inside Dynamics 365 for relevant
A.Relationship Insights with Email Engagement
C.Server-Side Synchronization between Microsoft Dynamics 365 and Exchange
D.Relationship Insights with Auto Capture
You are a sales support specialist for a company that utilizes Microsoft Dynamics 365.You are going through the many records of their current database and inputting this data into Microsoft Dynamics 365.Which instance below would be created as an Opportunity record in Microsoft Dynamics 365?
A. a person who calls into the company after receiving a mass mailing advertisement from your company
B. a person who has prequalified for a mortgage and wants to utilize a real estate agent to look at property
C. a person who signs a contract to purchase three cases of your product on a quarterly basis for 2 years
D. a list of people supplied by a marketing research firm that matches your target market
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